REGIONAL VICE PRESIDENT, OPERATIONS JOB DESCRIPTION
________________________________________
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI, and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
The RVP Technical Operations will provide executive-level guidance for all Technical & Network Maintenance Field Operations for the Southeast Region (locations in NC, SC, TN, GA, and AL). This leader will report directly to the Chief Executive Officer. The RVP represents the regional interests and will partner with the Divisional, National, and Regional Cable finance leads as well as the Executive leads for all functional areas within the region.
Job Description
Core Responsibilities:
• Drives a customer and employee centric culture.
• Creates and executes customer centric strategies to achieve overall business objectives including key operational metrics, revenue, expense targets and developing a highly skilled, motivated, empowered and diverse workforce.
• Oversees all technical and network maintenance operations for the CA Region
• Responsible for the overall customer experience, including both Residential and Commercial Business fulfillment activities.
• Partners and influences TCOE activities including efficient routing and technical support activities.
• Strategically works with other functional leaders in forecasting customer activity, resource requirements to meet customer demand; identifies and manages resources allocation and needed employee skill sets within the area based on forecasted work levels.
• Responsible for overseeing expense budgets including labor and capital.
• Ensures the financial and operational planning processes are tied to business plans.
• Monitors and analyzes all matters that impact the operational performance of the Region and takes appropriate action to address any trends.
• Accountable for working with the region to meet or exceed regional P&L capital and forecasting specifically area controllable elements of the P&L.
• Translates the organization’s vision, values, and business goals into individual and team goals.
• Manages technical operations metrics cost control initiatives and complex strategy and activity.
• Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
• Partner with division Technical Operations, Network Maintenance and Customer Experience partners to identify and drive key initiatives to continue to improve the employee and customer experience.
• Responsible for both internal and external (business partner) work force resource, performance, and Productivity.
• Works closely with business operations (Finance) in executing fleet, facility, and other asset management.
• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships.
• Partners with the Talent organization and Human Resources on identifying and developing the best talent possible.
• Interprets, administers, and implements corporate policies and procedures.
• Strong partnership with functional peers in other regions and Southeast Division.
• Knows the competition and innovates appropriately.
• Prioritizes and manages multiple simultaneous projects across an assigned territory to successful completion.
• Ensures an adequate supply of equipment for personnel and maintains an inventory control system for tools and materials.
• Drive the culture of “safety always” across the workforce.
• Maintain relationships with governmental agencies, utilities, home developers and other organizations.
• Participate in cross functional meetings to support system growth and market penetration.
Professional Experience & Qualifications
• Bachelor's Degree or Equivalent
• Minimum 10 years of experience at an executive-level in a complex large size cable or telecom organizations.
• 10 years of experience must include a mix of operations and financial/analytical responsibilities including P&L.
• Previous large market General Manager, VP Operations, AVP, or other similar level experience preferred.
Additional Requirements
• Leadership and Strategic Thinking
• Financial Acumen
• Effective Team and Relationship Building
• Execution Excellence & Reliability
WE PROUDLY OFFER:
• A friendly and fun work environment
• Communication and training
• Great benefits package
• Employees that live in our markets are eligible for courtesy cable including free or reduced
priced video, internet AND voice services
• A culture that encourages growth
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Qualifications
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
Example: Excellent verbal and written communication skills
